Freshservice
Pricing Plans
Explore flexible tiered plans designed to scale with your organization. Freshservice offers Starter, Growth, Pro, and Enterprise options with transparent per-agent monthly pricing billed annually.
Selecting the right plan is critical for long-term ROI. BABEL Systems provides expert guidance to help you evaluate, select, and implement the Freshservice tier that best aligns with your governance and operational requirements.
Explore Freshservice Plans
Best for Small Teams
Starter
Essential ITSM depth for teams getting started with IT service desk automation.
Best for Scaling Teams
Growth
Advanced automation and asset management for growing IT operations and departments.
Best for High Performance
Pro
Enterprise Service Management (ESM) depth with AI-driven operations and ITOM capabilities.
Best for Large Orgs
Enterprise
Advanced AI, complex governance, and multi-workspace support for global enterprise needs.
Freshservice provides flexible tiered plans tailored to your organization's maturity. Pricing is per agent per month, billed annually. BABEL Systems is here to guide you in selecting and implementing the optimal plan for your business needs.
Starter
$19
per agent/month billed annually
- Incident and ticket management
- Employee support portal and knowledge base
- Omnichannel support (email, phone, chat, widgets)
- Basic workflows and SLAs
- ServiceBot for Microsoft Teams and Slack
Growth
$49
per agent/month billed annually
- Everything in Starter
- Service catalog and structured request fulfillment
- Multiple SLA policies and on-call management
- Cloud management
- Expanded workflow automation and visibility
Pro
$99
per agent/month billed annually
- Everything in Growth
- Problem, change, release, and major incident management
- Workload management and employee journeys
- Expanded IT Asset Management and IT Operations Management
- Enterprise Service Management and advanced analytics
Enterprise
Custom
Contact for custom pricing
- Everything in Pro
- Sandbox environment and audit logs
- Freddy AI Agent Classic and Freddy AI Insights
- Advanced administration, security, and governance controls
- Enterprise-grade customization and scalability
*Prices are listed in USD per agent per month billed annually. Final pricing may vary based on region, contract terms, and specific implementation requirements.
Freshservice Core Capabilities
IT Service Management
Elevate service delivery with high-velocity ITSM tools that streamline support and improve employee satisfaction.
- Incident and request management
- Service catalog automation
- Knowledge base and self-service portal
- SLA management and task orchestration
Enterprise Service Management
Extend world-class service management beyond IT to automate HR, facilities, and finance workflows.
- HR and facilities service workspaces
- Multi-department employee journey automation
- Unified enterprise support portal
- Cross-team collaboration and governance
IT Asset Management
Gain complete visibility into your hardware and software estate to optimize costs and minimize risks.
- Automated asset discovery and inventory
- Software license and SaaS management
- Asset lifecycle tracking and audit readiness
- Financial management and depreciation
Project Portfolio Management
Bridge the gap between strategy and execution with integrated project planning and tracking, workload visibility, and portfolio reporting.
- Project planning and resource monitoring
- Workload visibility and portfolio analytics
- Integration with service desk workflows
- Real-time project reporting and status tracking
IT Operations Management
Ensure high availability and minimize downtime by unifying monitoring and automating incident response.
- Alert management and noise reduction
- Automated incident remediation
- Cloud management and health monitoring
- On-call management and team scheduling
Managed Service Providers (MSPs)
Deliver superior multi-tenant support with segregated customer portals and centralized management of assets and services.
- Multiple customer support portals & segregated experiences
- Centralized ticket management & SLA control
- Customer-specific catalogs and workflows
- Asset and service visibility per client
- Service-provider automation & deep analytics
Freddy AI for Freshservice
Freddy AI Agent
Automate employee support with intelligent, conversational self-service that resolves issues instantly.
- Automated employee assistance and conversational self-service
- Knowledge-based answers and ticket deflection
- Faster access to support and reduced repetitive workload
Freddy AI Copilot
Empower your agents with real-time generative AI tools that speed up resolutions and improve accuracy.
- Ticket summarization and suggested responses
- Content and resolution-note generation
- Knowledge article assistance and conversation summarization
- AI-assisted workflows to boost agent productivity
Freddy AI Insights
Uncover trends and receive clear operational recommendations to optimize service desk performance.
- AI-generated service insights and trend identification
- Performance analysis and service-desk optimization
- Operational recommendations and improved management visibility
Enhance Your Ecosystem
Freddy AI Copilot
$29 per agent/month. Supercharge agent productivity with generative AI assistance and smart automation.
Additional ITOM
Unified monitoring and automated alert remediation to ensure high availability of services.
Asset Units
Expand your inventory management with additional Asset Units, available in packs of 500 units.
Workspaces & Integrations
Scale across departments with extra workspaces and connect your ecosystem via premium integrations.